Return Policies at Open Studio Events.
Top Ten Tips for Success for Artists and Craftspeople from Wayne Robbins

Example Return Policies for Retail Purchase

As mentioned in previous blogs, I offered to show you a variety of Return Policies from other artists or small businesses.  Next time you go to a gallery, or any small business, look for their Return Policy as an example. The goal for small business owners (such as an artist or gallery) is to balance the importance of satisfying your client against the cost and inconvenience associated with merchandise returns.

(Before we go any further, I think it is important to establish that I am not including Return Policies from chains or major stores as an example. Their business structure and financial stability differ significantly from the small business owner.)

  (Read the previous blogs about Return Policies for more information on the topic.

Here are some examples of Return Policies for retail purchases that I found online from other artists and galleries.

Example #1.

I want you to love your jewelry item. If you are not completely satisfied with your purchase you may return the item within 14 days of receiving it for exchange or credit ONLY (excludes custom orders). Item must be in its original packaging and in perfect, unused condition. Sorry, shipping costs will not be refunded.

Example #2.

We want you to love the jewelry. You must email us within 5 days of receipt for return/exchange instructions. Sorry, we cannot refund shipping. Jewelry must be in original condition.

Example #3.

Merchandise must be returned within 7 days for a full refund. Please include your receipt. Insure work for the full value with "tracking". Returns lost in return shipping will not be refunded.

Example #4.


Special orders are final sales and cannot be returned or exchanged.
Purchases from our inventory may be exchanged within two (2) weeks of the date of purchase either for another piece of jewelry or for store credit. We do not give refunds.

Example #5

Special orders are non-returnable.
Regular orders can be returned within 7 days of receipt in their original packaging and in the case of jewelry, in unworn condition. Please notify the gallery by phone or email before the return.The client is responsible for returning the item(s) pre-paid and insured to the Gallery. Credit issued will not include original shipping and insurance charges. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with is positive.

Do you have a RETURN POLICY that you would like to share with other artists? That would be great to see and share. Please send your  Return Policy to Ask Harriete either using the CONTACT PAGE for my blog or include your Return Policy in a COMMENT. Thanks a lot for helping other artists.


This post was updated on December 15, 2021